Refund Policy

This Refund Policy explains when BlazeAuth may issue refunds for paid subscriptions and how refund requests are reviewed. It applies to subscription charges made directly by BlazeAuth or by its authorized payment processors for access to the Service.

This Policy should be read together with the Terms and Conditions, the Billing Terms, and the applicable Order. The Service is intended for business and professional use. If non-waivable consumer-protection, withdrawal, or data-protection law nevertheless grants broader rights than this Policy, those mandatory rights prevail to the extent required by law.

Unless an Order expressly states otherwise, paid subscriptions are billed in advance for the selected billing period. Cancellation stops future renewals but does not normally create a refund for the elapsed portion of the current term.

If auto-renewal is enabled, the subscription renews automatically for the next billing period at the price then in effect. To avoid the next renewal charge, the customer must disable auto-renewal before the current term ends.

BlazeAuth may approve a pro-rata refund for the unused portion of a paid term if core functionality of the Service was unavailable for twenty-four (24) or more consecutive hours within any seven-day period due to BlazeAuth’s acts or omissions, excluding scheduled maintenance and events outside BlazeAuth’s reasonable control, including denial-of-service attacks, third-party services, or customer-side systems.

A refund may also be approved if BlazeAuth charged the customer more than once for the same order, or if a feature expressly represented as available in the Order, checkout flow, or official documentation at the time of purchase was not provided in a materially equivalent form.

BlazeAuth will provide refunds where required by applicable law, including any mandatory cooling-off, withdrawal, or refund rights that cannot be contractually limited.

Refunds are normally not provided for partial use of a subscription term, voluntary cancellation during an active term, downgrades that take effect on the next renewal date, unused capacity, unused requests, or changes that are permitted under the Terms and Conditions and properly communicated in advance.

BlazeAuth may refuse a refund if the account was suspended or terminated for fraud, abuse, repeated payment failures, violation of the Terms and Conditions, or misuse of the Service. Bank fees, exchange-rate differences, and chargeback costs are not refunded unless required by law.

Refund requests should be sent to support@blazeauth.net within thirty (30) days after the affected charge or the end of the affected service period giving rise to the request. The request should include the account email, the order or invoice reference, the affected billing period, and a short explanation of the issue.

If a refund is approved, BlazeAuth will issue it to the original payment method unless another method is legally required or technically necessary. Processing times depend on the payment processor and the customer’s financial institution.